Returns, Exchanges & Warranty

90-Day Warranty & After-Sales Support

BSRSTAR provides 90 days of product warranty and after-sales support starting on the delivery date. For a product quality issue during this period, contact hkbsrstar@bsrstar.com with your order number and issue details. Our customer service team will review the information and assist with an appropriate solution.

Returns & Exchanges

Return and exchange eligibility is governed by our current Refund Policy and applicable consumer rights. Please contact our customer service team before sending anything back. We do not offer a separate promotional free-return commitment on this page.

Shipping

Free shipping on all orders. Estimated delivery: 5–7 days, subject to destination and carrier conditions.

Customer Service

Email hkbsrstar@bsrstar.com or use our Contact Us page.

Nothing on this page limits applicable statutory consumer rights.